Do you have lockers for my luggage and valuables?
Lockers are only available in our dormitory rooms. If you are staying in an individual room, please manage your cash, valuables, luggage, and other personal belongings by yourself. (We do not keep cash and valuables for you at the front desk.)
Can you keep my luggage before check-in and after check-out?
Yes, we can do this only on the day of your check-in and check-out. You can drop off and pick up your luggage during the front desk reception hours (7:00 a.m. to 12:00 a.m. midnight).
Are men allowed to stay?
No, our hostel is only open to female lodgers.
Please kindly understand Male staffs may enter the Accommodation floor for the purpose of making up Rooms, cleanings patroling and other urgent cases.
Our café (1st floor) can be used by everybody.
Can I use credit cards, gift cards, or e-money?
Yes, we accept various credit cards (Full payments only. Some credit cards may not be accepted). We also accept JCB PREMO gift cards. We do not accept e-money.
Is it okay if I arrive past the scheduled time?
Please contact us if you will be arriving after 11:00 p.m.
Do you have a curfew?
No, we don't have a curfew. You will need a card key to enter and exit our hostel. Please take your card key with you when going outside.
Are pets allowed to stay?
No, pets are not allowed inside our facility. However, assistance dogs including guide dogs, hearing dogs, and service dogs can stay with you.
Can I choose a room view or location?
No, we don't offer a room designation service.
Do you have smoking rooms?
We are a completely smoke-free facility. Please use the smoking area outdoors if necessary.
Do you have a waiting list for room bookings?
No, we don't have a waiting list system.
Is it free to cancel if public transportation stops due to a natural disaster?
Cancellation fees are not charged only if public transportation goes out of service due to a typhoon, heavy rain, or other natural disaster.